Making a purchase
Making a purchase could not be easier; just browse our products, and click on any items that you wish to buy and they will automatically show up in your shopping cart. When you have finished shopping, click "Checkout" and complete the few necessary details to finalize your order. We accept payment by credit card, just give us a call to process your order. When shopping from outside North America, place your order and your credit card company will automatically convert the transaction to the currency of your country. We accept Visa and MasterCard. We do not charge for any item until it is ready for shipment, including back orders You may send your credit card information via phone, mail or over the Internet.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer and are not held in clear text on any web site.
Shipping And Handling - EFFECTIVE JULY 1ST, 2007
Due to Fuel Surcharges being imposed by UPS and freight companies, we regrettably find it necessary to increase our shipping charges. This is our first shipping charge increase since 2004.
ORDERS 0-$299 14% ORDERS $300-$999 12%
ORDERS OVER $1000 5% $15.00 MINIMUM CHARGE
Due to the size and weight of larger products the website will not charge you enough for shipping, therefore we will always advise you of any additional shipping charges before shipping your order. We ship using Fed Ex, UPS and Canada Post and will contact you with exact freight charges prior to shipping.
Ontario Residents will have the HST added to all sales, where applicable. All other Provinces will incurr the HST or GST of their Province.
We deliver your order as quickly as possible. We will normally send your order to you in 2-3 business days. Custom orders or special request can take upto 20 business days.
When you place an order and a specific item is on back order you will be notified via email which item (if any) are to be delayed or are Out of Stock. A comprable item will be suggested, if available, for your for your approval.
We guarantee your satisfaction. All of our products come with a one-year warranty.
TFH Canada does not disclose buyer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We reserve the right to amend the specification of any product without prior notice. Some product modifications may occur.
We make every effort to ensure that descriptions, dimensions, pictures and prices are accurate. Should a pricing error arise we will try to inform the customer, we reserve the right to supply at the true price or not to supply. Products may vary slightly in design and/or color from the illustrations and are subject to change without notice.
If you would like to return an item, please call TFHat 416-519-7524 for a Return Authorization Number (RA number). This number must be written on the outside of each box being returned. Items returned without an RA number will be refused. We accept only unused/unassembled items in resellable condition. Return freight is the customer's responsibility unless an item was sent to you in error. Sorry no returns will be accepted after 90 days.